Frequently Asked Questions

Everything you need to know about shopping with Elwood 101.

What is your return policy for online orders?

We offer a 14-day return window for all full-priced items. Products must be in original condition with tags attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned.

How long does domestic shipping take?

Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while Express shipping usually arrives within 1-2 business days across Australia.

Do you offer international shipping?

Yes, we ship worldwide. International shipping costs and delivery timeframes are calculated at checkout based on your specific location and the weight of your order.

How can I track my order?

Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website to monitor your delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Zip Pay.

Are the items listed online available in your physical store?

Most items available online are also stocked in our Elwood boutique. If you are looking for a specific piece, we recommend contacting us to verify real-time local availability.